Shipping & Returns
We offer free shipping within Australia for orders over $250. You have 14 days after receiving your item to request a return. Please contact us for more information.
Due to the pandemic there may be longer than expected shipping times.
Shipping to Australia
|Free shipping (7-10 days)||Orders over $250||Free|
|Standard shipping (7-10 days)||Orders under $250||$15|
|Express shipping (3-7 days)||All orders||$20|
We currently ship to United States, United Kingdom, New Zealand, Japan, China, Hong Kong, India, Indonesia, Israel, Malaysia, Singapore, Taiwan, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Monaco, Poland, Portugal, Spain, Sweden, Switzerland, South Africa, Argentina and Brazil . Please contact us if your country is not listed and we will try to arrange delivery.
We will pay international duties to United Kingdom and United States.
|Standard shipping (10-14 days)||All orders||$30|
Soleiluna Returns Policy
This policy applies to all purchases made online at soleiluna.com.
Conditions of Return
Please ensure the below conditions are met, before submitting your return request:
- The item/s were purchase from the Soleiluna e-boutique.
- The item must be in its original conditions: unworn, unused and unwashed.
- All tags still attached
- Proof of purchase
Any items that do not meet these criteria will not be valid for any return. Any items returned to Soleiluna without approval will be returned at the customer's expense.
Full Priced Items
We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund or e-boutique credit.
Items that have been purchased at full price or by pre-order are eligible for a refund or e-boutique credit.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will cover the cost of the return, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All items purchased using the 20% off welcome code are eligible for a refund or an e-boutique credit.
Sale Items, Discount Codes, Promotional Codes
Items that have been purchased on mark down or during a promotional sale using a coupon code or a discount applied at the checkout are eligible for an e-boutique credit.
For all products marked with final sale, there is a strict no returns, exchange or refund policy, unless your item is deemed faulty.
Soleiluna does not cover the cost of International Returns, customers are required to cover the cost of return postage, unless the items are deemed faulty by our team.
A DHL label can be created for you for a flat rate of USD $35. This cost will be deducted from your total return value. Once you have submitted your return request you will receive an email outlining next steps.
All International orders are sent via DDP, Soleiluna does not refund duties and taxes paid at the time of checkout. Shipping charges are also non-refundable (other than for an item received faulty).
You are welcome to return your parcel by using any secure shipping method. Clearly mark “Return Goods – Clothing” on the paperwork of your chosen carrier. Without this, you may be charged additional customs and duty fees. Please be advised Soleiluna does not accept responsibility for return parcels lost in transit sent with private carriers.
If you need any assistance, please contact our customer care team email@example.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.