Shipping & Returns

We offer free shipping within Australia for orders over $250. You have 14 days after receiving your item to request a return. Please contact us for more information.

Shipping

Due to the pandemic there may be longer than expected shipping times.

Shipping to Australia

Free shipping (7-10 days) Orders over $250 Free
Standard shipping (7-10 days) Orders under $250 $15
Express shipping (3-7 days) All orders $20

Shipping abroad

We currently ship to China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Singapore, Taiwan, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Monaco, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, South Africa, Argentina, Brazil, New Zealand, United States. Please contact us is your country is not listed and we will try to arrange delivery.

We will pay international duties to United Kingdom and United States.

Standard shipping (10-14 days) All orders $30

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@soleiluna.com. If your return is accepted, we’ll cover the cost of the return, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@soleiluna.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Search

Commonly searched